We listen

Customers have a say in how we run our business. If there’s something your not happy with, or you think something could be done better, don’t be shy – tell us. Be blunt and to the point!

Everything we do is revolves around you rather than aspirational ‘think-tank’ sales targets.

Up-front pricing

You can see all our prices on our website before you buy stuff. There’s no bartering so you pay what everyone else pays.

Before we start any bespoke work we’ll provide a fixed price quote and we’ll immediately flag up any changes you make which would incur additional costs.

We’re financially secure

We’ve got over 2000 customers in 55 countries. Our business strategy provides a very high level of tolerance to market fluctuations, seasonal trends, industry-specific anomalies and regional trends.

As a rule, we will not allow any single client to constitute more than 10% of our monthly income and should any single client wish to exceed this limit, financial safeguards may be sought to compensate for the risk incurred.

We are permanently busy and don’t need to take on work from clients who mess us around, especially those with crazy “All your IPR belongs to us” legal contracts.

We’re focussed

Being a privately owned company, we are not obliged to try and create massive short-term returns for investors.

Everything we do has purpose – to solve a specific business problem or fulfil a specific requirement.

We fully test any new products and services before offering them to clients on ourselves. If something doesn’t work for us, it doesn’t go on sale

Research and development

Our products and services use a mixture of open source software, third-party commercial software and our own proprietary software.

• Open source software keeps our prices low, makes our solutions feature-rich and ensures adherence to widely adopted open standards
• Third-party commercial software provides increased reliability, stability and focus
• Our proprietary software glues everything together seamlessly to create products and services that are tailored to our clients exact needs

Platform independent

Everything we do is platform independent. As a minimum we test for compatibility with:

• Operating Systems: Windows, Linux, Apple OS X
• Web Browsers: Firefox, Internet Explorer, Safari, Opera

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